Privacy Policy

1. Who We Are

Baden Hall Fishery
Eccleshall, Staffordshire, ST21 6LG

Email: fishing@badenhall.com
Phone: 01785 850 313

2. What Data We Collect

• Name and contact details (email, phone number)
• Booking information (dates, lakes, session details)
• Payment information (processed securely via third-party providers)
• Technical data (IP address, browser type, device)
• Usage data (how you use our website)

3. How We Use Your Data

• To process and manage bookings
• To communicate with you about your booking
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and ensure security

4. Marketing & Email Communications

When creating an account or making a booking, you may be given the option to receive updates from us, including news, offers, availability updates and fishery information.

We will only send marketing communications where you have provided your consent by actively opting in.

• You can unsubscribe at any time using the link in our emails
• You can request removal by contacting us directly
• Your preferences will always be respected

Consent is given freely and can be withdrawn at any time without affecting your booking or use of our services.

We do not share your data with third parties for marketing purposes.

5. Legal Basis for Processing

• Contract – to fulfil your booking
• Legal obligation – to comply with regulations
• Legitimate interests – to improve our services
• Consent – where required (e.g. cookies and marketing)

6. Payments

Payments are processed securely by third-party providers such as Stripe. We do not store full card details on our systems.

7. Sharing Your Data

• Payment providers (e.g. Stripe)
• Website and hosting providers
• Analytics providers (e.g. Google Analytics)

We do not sell your personal data.

8. Cookies

We use cookies to improve your experience and analyse website usage. Please refer to our Cookie Policy for full details.

9. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting or reporting requirements.

10. Your Rights

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Request data transfer
• Withdraw consent

11. Data Security

We take appropriate measures to protect your data from unauthorised access, alteration or disclosure.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

13. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.